8. Common problems
"Your license is not active. These settings are read-only."
No valid license key is saved, or it has ended. Open GetDropFlow → Settings, check the License box and paste the key again with Save key and verify.
"The back-office address is not https" when I connect AliExpress
AliExpress can only send you back to an https:// address. Ask your host to put your admin on https.
"This store has no proper domain name in its address"
The plugin tells you this in plain words when you press Connect AliExpress account on an address like localhost. AliExpress cannot connect to such an address. Open the store with an https address that has a domain, for example https://shop.yourname.com/, and try again.
I published a product but I cannot find it in my shop
- Published products are disabled until you enable them (article 3, step 4).
- Magento's cron must be running so the shop's search and category pages are updated. Without cron a product can be enabled and still invisible.
"AliExpress is limiting requests right now"
AliExpress asks every app to slow down. Wait a few minutes and try again. A refresh continues where it stopped.
AliExpress shows a login problem / password error
Use your normal browser, not a window controlled by an automation tool. Sign in to AliExpress first, then press Connect AliExpress account.
The connection to AliExpress stopped working after about two months
The permission has ended. Open Settings and press Connect again (re-authorize).
There is no shipping price in my cart
Switch on GetDropFlow live shipping (AliExpress) under Stores → Configuration → Sales → Delivery Methods, and, as a fallback for when AliExpress cannot be asked, fill the fixed shipping table for the countries you sell to.
Some words are wrong in my language
If you installed a community language pack for Magento, a few short words in the plugin can be replaced by the pack's translation. Tell us which word and we will fix it.
Where do I see what went wrong?
GetDropFlow → Logs shows the latest problems (warnings and errors, up to 200). Keys, tokens, addresses and e-mail addresses are hidden.
